CUSTOMER SERVICES REPRESENTATIVE - GRADUATE OPPORTUNITY - EAST ANGLIA
This world class Pharmaceutical Organisation are consistently recognised as market leading innovators and pride themselves on developing high quality relationships in local markets and focusing on responding quickly and effectively to changing business needs.
Their ongoing strategy ensures that they consistently add value and are perfectly in tune to the needs of the ever changing NHS.
Our client is enhancing and evolving its patient-centric approach by developing its customer-service based solutions.
They are excited to announce that they are now looking to recruit a Customer Services Team Associate
(CSTA) to join a new team focused on enhancing and complimenting their service based solutions.
Working as a Customer Services Team Associate (CSTA) you will be responsible for providing market leading service-based solutions to Healthcare Professionals.
To achieve this you will work within a defined geographical territory in which you will be responsible for building and developing the clients relationship with GP surgeries.
This will focus on the surgery administration staff such as Receptionists and Practice Managers and also GPs and Nurses.
Your role will include delivering patient-specific product information, largely in the form of leaflets and leave pieces, as well as demonstrating product devices, delivering invitations to client-run Educational Meetings, working collaboratively with your sale force colleagues and providing customer feedback.
*Delivering exceptionally high quality face-to-face customer-service interactions
*Meeting the call targets set by your Team Manager
*Feeding customer insights & issues back to the Sales & Marketing business
*Completion of all administrative tasks, including recording of calls and distribution of materials
*You will be expected to pass the ABPI code of practice exam within 1 year
If you are looking to enter the Pharmaceutical industry and have a real passion for providing excellent customer service this would be a great role. This is not a sales role but you will be expected to achieve coverage of named customers.
If you are of Degree calibre and looking for a new challenge, or a Graduate with work experience, we would be pleased to tell you more.
Whatever your background you must be able to demonstrate how you have consistently delivered high quality customer service levels.
A Competitive Basic Salary, Bonus and Benefits will be offered.
Please apply online or call CHASE on 0131 553 6644