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Customer Care Coordinator

Employment Type:
Permanent
Type of Job:
Business Development, Medical Sales Representative
Region:
South East England
Salary Description:
Negotiable
Currency:
UK Pound
Posted:
13-Nov-18
Recruiter:
Star Medical
Job Ref:
1811-28

Customer Care Coordinator - Reading

Star has a fantastic new opportunity for a Customer Car Coordinator! Our client is a pioneering global organisation, focusing on providing better patient care. They have a range of technologies, from Biomed to advanced Diagnostic imaging. They are the world's largest independent integrated healthcare technology management provider.

As a Customer Care Coordinator, your role will be to ensure outstanding customer service by fully understanding their needs and encouraging a culture of continuous improvement and optimum customer satisfaction.

The responsibilities of a Customer Care Coordinator will include:

* Ensuring processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
* Answering telephone calls promptly and appropriately
* Proactively resolving customer enquiries within first contact
* Monitoring the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure
* Establishing and maintaining external supplier relationships, maintaining an exceptional level of customer service
* Performance managing internal and external suppliers
* Producing client facing estimates and quotations
* Processing purchase orders
* Coordinating email traffic within the central shared inboxes
* Uploading data from service intervention records into the CMMS

The ideal candidate for the role of Customer Care Coordinator will have/be:

* Experience working in a call centre environment or similar
* Excellent verbal and written English skills
* IT skills to include Excel, Word and Outlook
* Self-motivated and driven
* Good team-working skills
* Ability to manage multiple stakeholders

Apply now for this Customer Care Coordinator role via our website or contact Sarah in our Bath office.

Star is a full service resourcing and outsourcing company which resources at all levels for pharmaceutical, medical devices and technology, clinical research and healthcare communications companies in the UK and Ireland on a headcount and outsourced basis. If you haven't heard from us within 7 working days of submitting your application, please assume that you haven't been successful on this occasion. We wish you the best of luck with your job search.

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