Sorry, but this job has expired. Please try another search or browse our jobs.

Customer Care Coordinator

Employment Type:
Type of Job:
Business Development, Medical Sales Representative
South East England
Salary Description:
UK Pound
Star Medical
Job Ref:

Customer Care Coordinator - Reading

Star has a fantastic new opportunity for a Customer Car Coordinator! Our client is a pioneering global organisation, focusing on providing better patient care. They have a range of technologies, from Biomed to advanced Diagnostic imaging. They are the world's largest independent integrated healthcare technology management provider.

As a Customer Care Coordinator, your role will be to ensure outstanding customer service by fully understanding their needs and encouraging a culture of continuous improvement and optimum customer satisfaction.

The responsibilities of a Customer Care Coordinator will include:

* Ensuring processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
* Answering telephone calls promptly and appropriately
* Proactively resolving customer enquiries within first contact
* Monitoring the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure
* Establishing and maintaining external supplier relationships, maintaining an exceptional level of customer service
* Performance managing internal and external suppliers
* Producing client facing estimates and quotations
* Processing purchase orders
* Coordinating email traffic within the central shared inboxes
* Uploading data from service intervention records into the CMMS

The ideal candidate for the role of Customer Care Coordinator will have/be:

* Experience working in a call centre environment or similar
* Excellent verbal and written English skills
* IT skills to include Excel, Word and Outlook
* Self-motivated and driven
* Good team-working skills
* Ability to manage multiple stakeholders

Apply now for this Customer Care Coordinator role via our website or contact Sarah in our Bath office.

Star is a full service resourcing and outsourcing company which resources at all levels for pharmaceutical, medical devices and technology, clinical research and healthcare communications companies in the UK and Ireland on a headcount and outsourced basis. If you haven't heard from us within 7 working days of submitting your application, please assume that you haven't been successful on this occasion. We wish you the best of luck with your job search.

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings