Customer Service Representative - NW London Office Based
This innovative, European pharmaceutical company have built a powerful reputation within the fields of Neurology and Clinical / Aesthetic Dermatology and has a strong global presence.
As a Customer Service Representative you will be liaising with customers and advising them accordingly regarding products, marketing materials and general queries.
You will process orders via SAP and will take ownership and responsibility to ensure the best possible customer experience. You will liaise closely with field-based staff and will develop relationships to the extent that you are an essential component of the greater sales team.
The role will include the following elements and requirements:
*Professional and effective handling and execution of customer orders, enquiries, requests and complaints in both a timely and professional manner whilst at all times being compliant with company and industry guidelines
*Developing, maintaining and demonstrating high standards of customer, product, pricing, SAP and Veeva (CRM) knowledge
*Developing and maintaining effective working relationships with line manager, field staff, customers and other key stakeholders
*Assisting the Customer Service and Device Support Manager with day to day business and customer requirements
*Evaluating and identifying opportunities to drive process improvements that positively impact the customer experience
If you are looking to enter the pharmaceutical industry and have a real passion for providing excellent customer service this would be a great role. This is not a sales role, but you will be expected to achieve coverage of named customers.
If you are of Degree calibre and looking for a new challenge, or a Graduate with work experience, we would be pleased to tell you more.
Whatever your background you must be able to demonstrate how you have consistently delivered high quality customer service levels.
A Competitive Basic Salary, Bonus and Benefits will be offered.
Please apply online or call CHASE on 0131 553 6644